Privacy Policy
Sayyad Eye Center | Effective Date: July 2026 | Last Updated: July 2026
1. Introduction
Sayyad Eye Center ('we', 'our', or 'us') is committed to protecting the privacy and confidentiality of all individuals who visit our website or interact with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable Egyptian data protection regulations and international best practices.
By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the website.
2. Information We Collect
2.1 Information You Provide
When you contact us, request an appointment, or submit an enquiry through our website, we may collect:
• Full name
• Phone number and WhatsApp contact
• Email address
• General enquiry details or medical questions submitted via contact forms
Please note: we do not collect, store, or process detailed medical records through this website. Clinical records are managed separately within our secure clinical systems.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query
This data is collected through cookies and analytics tools (see Section 5).
3. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your enquiries and appointment requests
• To provide information about our services, procedures, and medical team
• To improve the performance and content of our website
• To analyse website traffic and understand how visitors use our site
• To comply with legal and regulatory obligations
We do not use your personal information for unsolicited marketing without your explicit consent.
4. How We Share Your Information
Sayyad Eye Center does not sell, rent, or trade your personal information to third parties. We may share limited data only in the following circumstances:
• With trusted third-party service providers who assist in operating our website or analytics (such as Google Analytics), subject to confidentiality obligations
• When required by Egyptian law or a lawful order from a competent authority
• To protect the rights, safety, or property of Sayyad Eye Center, its staff, or patients
5. Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.
Types of Cookies We Use
• Essential cookies: required for the website to function correctly
• Analytics cookies: we use Google Analytics to understand visitor behaviour, page performance, and traffic sources. This data is aggregated and anonymised
• Preference cookies: remember your language or display settings
You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features. You may also opt out of Google Analytics tracking by visiting: tools.google.com/dlpage/gaoptout
6. Data Retention
We retain personal information submitted through contact forms or appointment requests for a reasonable period necessary to respond to your enquiry, and no longer than required by applicable law. Analytics data is retained in accordance with Google Analytics default retention settings.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for data processing where consent was the lawful basis
To exercise any of these rights, please contact us using the details in Section 10.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Sayyad Eye Center
Mohandeseen Branch (Main): 3a Gameat Al Dowal Al Arabiya St, Mohandessin, Giza (Near Mostafa Mahmoud Mosque)
New Cairo Branch: 2nd Floor, Medical Park 2, New Cairo
Phone: +20 10 00088168
WhatsApp: +20 10 00088168
Email: info@sayyadeyecenter.com
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Sayyad Eye Center ('we', 'our', or 'us') is committed to protecting the privacy and confidentiality of all individuals who visit our website or interact with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable Egyptian data protection regulations and international best practices.
By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the website.
2. Information We Collect
2.1 Information You Provide
When you contact us, request an appointment, or submit an enquiry through our website, we may collect:
• Full name
• Phone number and WhatsApp contact
• Email address
• General enquiry details or medical questions submitted via contact forms
Please note: we do not collect, store, or process detailed medical records through this website. Clinical records are managed separately within our secure clinical systems.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data, including:
• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query
This data is collected through cookies and analytics tools (see Section 5).
3. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your enquiries and appointment requests
• To provide information about our services, procedures, and medical team
• To improve the performance and content of our website
• To analyse website traffic and understand how visitors use our site
• To comply with legal and regulatory obligations
We do not use your personal information for unsolicited marketing without your explicit consent.
4. How We Share Your Information
Sayyad Eye Center does not sell, rent, or trade your personal information to third parties. We may share limited data only in the following circumstances:
• With trusted third-party service providers who assist in operating our website or analytics (such as Google Analytics), subject to confidentiality obligations
• When required by Egyptian law or a lawful order from a competent authority
• To protect the rights, safety, or property of Sayyad Eye Center, its staff, or patients
5. Cookies & Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.
Types of Cookies We Use
• Essential cookies: required for the website to function correctly
• Analytics cookies: we use Google Analytics to understand visitor behaviour, page performance, and traffic sources. This data is aggregated and anonymised
• Preference cookies: remember your language or display settings
You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features. You may also opt out of Google Analytics tracking by visiting: tools.google.com/dlpage/gaoptout
6. Data Retention
We retain personal information submitted through contact forms or appointment requests for a reasonable period necessary to respond to your enquiry, and no longer than required by applicable law. Analytics data is retained in accordance with Google Analytics default retention settings.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw consent for data processing where consent was the lawful basis
To exercise any of these rights, please contact us using the details in Section 10.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Sayyad Eye Center
Mohandeseen Branch (Main): 3a Gameat Al Dowal Al Arabiya St, Mohandessin, Giza (Near Mostafa Mahmoud Mosque)
New Cairo Branch: 2nd Floor, Medical Park 2, New Cairo
Phone: +20 10 00088168
WhatsApp: +20 10 00088168
Email: info@sayyadeyecenter.com
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.